About the Authors

Doug Lennick led 14,000 professionals and support teams at Ameriprise Financial Services (formerly American Express Financial Advisors) to unparalleled success. Today, in addition to his work as managing partner of the Lennick Aberman Group, he continues to work directly with American Express Company's CEO, retaining the title of EVP and focusing on workforce culture and performance. He is known worldwide for his expertise in driving business results by improving managers' emotional competence.

Fred Kiel, Ph.D., co-founder of KRW International, Inc., brings over 30 years experience to his work with Fortune 500 CEO's and senior executives on building organizational effectiveness through leadership excellence and aligning organization with mission. Kiel is often called the "father of executive coaching" for his pioneering work in this field. Before founding KRW, Kiel worked with senior executives in private practice, developing a rigorous data-gathering and customized development process designed to provide executives with transformative feedback.